Customer Care Conference

Data: 18 kwietnia 2018


Miejsce: Bukareszt, Rumunia


Organizator: Expo Media


Koszt uczestnictwa:   EUR netto


Opis organizatora:


"Gartner predicts that, by 2020, 85% of all customer interactions will no longer be managed by humans.Servion tops that: ‘AI will power 95% of customer interactions by 2025, leaving customers unable to

  • Learn about the necessary steps in order to be able to measure AI’s success and effectiveness in the system; 
  • Make customer related data (Big Data) work in your favor by correctly connecting the dots: translate past customer interaction into valuable prediction patterns;
  • Personalization is the key! Turn Big Data into custom service;
  • Arm yourself with the opportunities at hand: anticipation, augmentation and automation in Customer Service;
  • Discuss current and future methods of increasing employees’ performance and retention rate;
  • Fast-forward into the future by breaking new market barriers with the help of scalability and AI;
  • Pair innovation with cost savings by getting the full-frame of new technologies’ implementation;
  • Chatbots and customer representatives can work faster together: choose the right mix by design."


Szczegóły: Customer care conference

18 kwietnia 2018

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