Digital Customer Experience Strategies Summit

Data: 17-18 września 2018

 

Miejsce: Chicago, IL, USA

 

Organizator: Strategy Institute

 

Koszt uczestnictwa: 2 195 - 3 290 USD netto

 

Opis organizatora:

 

"Impactful customer experience demands digital. A recent Forrester report indicates that 72% of major businesses say that improving customer service is a top priority. 63% intend to exploit technology to reach this goal.

 

Harness rapid technological changes, data analysis demands, and consumer requests for personalized services to unlock growth. Join the key players in digital customer experience and discuss the latest developments. Through thought-provoking presentations, interactive sessions, and Q&A periods, take away strategies to:

 

  • Amplify messaging – omni-channel strategies
  • Increase loyalty – personalized service
  • Leverage analytics – voice of the customer
  • Reduce costs – automation and AI
  • Integrate office operations – digital transformation
  • Reduce friction – Customer journey mapping
  • Manage customer trust – data transparency

 

Szczegóły: Digital Customer Experience Strategies Summit

17 września 2018

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