The specificity of the banking industry, which is the responsibility for the client's money, makes ensuring the security of our funds not so much an added value but a basic element of the functioning of each bank.
This applies not only to the technological security of transactions, but also to the safe management of our funds, and even supporting us as customers in the safe use of money through banking systems.
Therefore, a decent bank calls the customer, for example when:
This concern for security allows banks to protect the customer, not only by the actions of third parties, but also against mistakes that sometimes happen to us.
Let him first throw a stone, whom has never happened in some form, put a comma in the wrong place or write about one zero too much ...
Can such practices be used in other industries?
Currently, also companies from other industries than banking acquire and process an amazing amount of customer data (eg thanks to loyalty programs) - know what products they buy, in what quantities, when, etc.
This information can be used for the sake of the client and help him to avoid mistakes made by himself, e.g.:
Regardless of whether the reason for a different purchase on a given day was a customer error or just another need - we win because we confirm that we care about customers and help them avoid the consequences of making mistakes.